Returns & Refunds policy

At Madhav Creatives & Glass, Surat, every mirror and glass product is carefully inspected and securely packed before dispatch. Due to the fragile and customised nature of our products, we maintain a strict no-return policy. Please read the terms below carefully before placing your order.

No Return Policy.

All sales are final.

We do not accept returns for any reason, including change of mind, incorrect selection, or minor aesthetic preferences.

Customers are requested to review product specifications, sizes, and finishes carefully before confirming the order.

Exchange Policy (Transit Damage Only):

We offer exchange or replacement only under the following strict conditions:

Eligible case:

The product is damaged during transit.

Mandatory proof requirement:

An unboxing video is compulsory.

The video must be:

Continuous and uncut

Clearly showing the sealed package before opening

Clearly showing the damage

Without proper unboxing video proof, no exchange request will be accepted under any circumstances.

Reporting Timeline

Damage must be reported within 24 hours of delivery.

Requests after this window will not be considered.

Exchange Process:

Share the unboxing video and order details with our support team.

Our team will verify the claim.

If approved, a replacement of the same product will be processed.

No refunds will be issued. Exchange only.

Non-Eligible Situations

Exchange will not be provided in cases of:

No unboxing video

Improper handling after delivery

Installation damage

Minor bubbles, grains, or acceptable manufacturing tolerances

Size ordered incorrectly by customer

Support

For any assistance, contact:

Madhav Creatives & Glass, Surat

Please keep your order ID handy for faster support.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail madhavcreatives54@gmail.com